The IT Shared Services Department at the University of North Texas System is seeking to hire an IT Support Specialist III to join our team. This position is responsible for providing tier 1 technology support and maintaining security of computing resources. Troubleshoots both hardware and software problems within a University environment. Duties reflect substantial variety and complexity. Acts as a resource to other staff in resolution of complex problems and issues. Knowledge of principles of computing and communications networks, and characteristics of computing hardware and software used in distributed environment is required. In addition, this position will act as the coordinator of the Knowledge Management process.