University Relations - Healthcare Administration Intern
Why Start your Career at HCSC/Blue Cross Blue Shield of IL, MT, NM, OK, and TX?
Health Care Service Corporation (HCSC), a Mutual Legal Reserve Company and an Independent Licensee of the Blue Cross and Blue Shield Association, is the largest customer-owned health insurer in the United States and fourth largest overall, operating through our Blue Cross and Blue Shield® Plans in Illinois, Montana, New Mexico, Oklahoma and Texas. HCSC affiliates and subsidiaries such as Dearborn National®, TMG Health and Medecision, offer group life, disability and dental solutions, as well as a range of other individual solutions. The company, founded in 1936, serves nearly 15 million members across five states and employs more than 21,000 people in over 60 local offices.
HCSC is dedicated to expanding access to high quality, cost effective health care and equipping our members with information and tools so they can make the best health care decisions for themselves and their families. Our health plans were pioneers in their states, as they were the first to provide coverage for a number of procedures — ranging from heart and bone marrow transplants, to cancer and leukemia treatments. Today, we are leaders in the development of value-based care models to spur greater collaboration and accountability among various stakeholders to improve the health care experience for patients and consumers and enable them lead healthier lives.
This 10-week internship will be located in Chicago.
What Are The Responsibilities Of The Team?
This team is accountable for researching and resolving healthcare provider inquiries arising from contract operations, system, data entry claims payment, and directory issues. This team is responsible for internal communications including working with Healthcare Delivery Network, Provider Relations, and Government Programs staff on issue resolution. This team is responsible for external communications including educating and updating the Healthcare Delivery community regarding Blue Cross Blue Shield policy updates, system and contractual changes. Assist in the composition and coordination of revised policies and procedures.
What Are Your Responsibilities?
-Responsible for researching and resolving traditional and atypical healthcare provider inquiries arising from contract operations, system, data entry claims payment, and directory issues.
-Responsible for communication with Provider Relations staff and other Government Program divisions.
-Document in the internal contract database all completed contracts with special attention on information that is used to create monthly as well as ad-hoc reports on provider network operations accuracy and productivity.
-Monitor a variety of queues including telephonic queue, email queue, and partner company queue.
-Comply with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies and other applicable corporate and departmental policies.
-Maintain complete confidentiality of company business.
-Maintain communication with management regarding development within areas of assigned responsibilities and perform special projects as required or requested.
What Do You Need To Be Successful?
-Knowledge or interest in health care industry
-Interpersonal, verbal and written communications skills; telephone, public relations and customer skills; composing presentations, and summarizing findings
-PC proficiency including Microsoft Word and Excel
What Are the Requirements You Must Meet?
-Currently enrolled in a Bachelor’s Degree relating to healthcare or related field
-Graduation date between December 2020 – June 2021
-A minimum GPA of 3.0/4.0
-Availability to work 10 weeks during the summer
-Unrestricted authorization to work in the United States (at this time, we are not offering this program under OPT or CPT or sponsoring work visas for these roles).
What Does the Internship Program Entail?
-Formal Intern Orientation to build business and industry acumen
-Challenging real world hands on project
-Weekly networking opportunities among interns and company leaders
-Professional development workshops
-Business Resource Group involvement
Location: IL - Chicago
Activation Date: Friday, November 8, 2019
Expiration Date: Tuesday, December 3, 2019