Advance Your Career at Liberty Mutual Insurance - A Fortune 100 Company!
Are you a scrappy problem solver? A storyteller? Insatiably curious? Do you see ambiguity as opportunity?
Don’t think insurance is the industry for you? Think again.
Liberty Mutual’s Customer Experience (CX) department in our commercial insurance business is working to transform how large companies – our nation’s employers, community builders, and game changers – purchase the insurance they need to keep business running when things go wrong.
Using design thinking principles, this small but impactful research and design team is driving change for our organization by innovating at the core of our business and identifying novel solutions to the unique challenges our customers face.
Under limited direction, the UX Researcher will have the unique opportunity to devise new products and solutions that deliver a tangible impact in an industry undergoing a major customer-centric shift.
What you’ll do…
Plan and conduct primary customer research including in-depth interviews, card sorts, contextual inquiries, surveys, and concept validation
Capture and analyze insights through both generative and evaluative research to reshape moments with our customers
Interpret consumer research to identify opportunity areas and new product, service, and business model concepts
Leverage research findings and lead project teams focused on creating experiences that delight
Communicate latent needs of our customers to business stakeholders through empathy driven storytelling
Champion the interests of our customers across the organization
Minimum 3-5 years relevant work experience in user research
Degree in human factors, psychology, market research, experience design, or similar field
Experience with design thinking principles and agile methodology
Have a portfolio? Send us a link!
We value your hard work, integrity and commitment to positive change. In return for your service, it’s our privilege to offer you benefits and rewards that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits
At Liberty Mutual, we give motivated, accomplished professionals the opportunity to help us redefine what insurance means; to work for a global leader with a deep sense of humanity and a focus on improving and protecting everyday lives. We create an inspired, collaborative environment, where people can take ownership of their work; push breakthrough ideas; and feel confident that their contributions will be valued and their growth championed.
We’re dedicated to doing the right thing for our employees, because we know that their fulfillment and success leads us to great places. Life. Happiness. Innovation. Impact. Advancement. Whatever their pursuit, talented people find their path at Liberty Mutual.
Job Research & Development
Primary Location US-MA-Boston
Education LevelBachelor's Degree (±16 years)
Shift Day Job
Travel Yes, 10 % of the Time