Veterans Outreach Coordinator
Home Base, a Red Sox Foundation and Massachusetts General Hospital program, is an innovative public/private partnership dedicated to improving the lives of service members, Veterans, and their family members living with Invisible Wounds such as post-traumatic stress disorder (PTSD), traumatic brain injury (TBI), anxiety, depression, military sexual trauma, and family/relationship challenges. Our program provides intensive outpatient care, traditional outpatient care, couples therapy, wellness and fitness programs, as well as community outreach and education. Home Base also serves as a leader in research, identifying and implementing new treatments for the Invisible Wounds. Since its inception, Home Base has served more than 7,500 Veterans and Family Members, trained more than 75,000 clinicians nationally, and remains at the forefront of discovering new treatments--ensuring a brighter future for the 21stcentury of warriors and military families.
Home Base is seeking a dynamic and entrepreneurial warrior to identify, motivate, and guide veterans and families struggling with the invisible wounds of war into care. The Home Base Veterans Outreach Coordinator will be part of a vital team of professionals and will serve as a critical "boots on the ground" liaison between Home Base and the Veteran’s community.
Home Base has a variety of programs including Outpatient mental health care, Intensive outpatient care, and wellness and fitness programing. Through the Intensive Clinical Program, Home Base serves the nation as a successful private-public partnership and as a source of communication and educational resource to health and community providers seeking to support our veterans.In addition, the Home Base program serves as a leader in research, identifying and implementing new treatments for post-traumatic stress disorder (PTSD) and traumatic brain injury (TBI) and other deployment-related mental health challenges.
Home Base’s Veterans Outreach Coordinator serves as a point of contact for Veterans and their families seeking care and/or education regarding Post Traumatic Stress (PTS), Traumatic Brain Injury (TBI) and other combat-related stress. When not assigned to the Intensive Clinical Program, the Veterans Outreach Coordinator role changes to educate and provide outreach to New England-based Veterans and their families about Post Traumatic Stress (PTS) and Traumatic Brain Injury (TBI) and encourages the community to take advantage of services available through the Home Base Program. The Coordinator is an employee of MGH and works alongside a team of world class medical professionals to help educate veterans, their families, social workers, employers, community service providers, Veterans’ groups and others as to how to recognize symptoms of PTS/TBI and the ways in which they or their loved ones can seek help. The Veterans Outreach Coordinator guides Veterans through the treatment evaluation process in the Home Base Clinic and works closely with the Clinical staff in the Home Base Program around patient case management and ongoing monitoring of patient needs. The Coordinator provides active patient outreach, including phone, email, in-person meetings and text messaging.
Serve as a critical member of the treatment team acting as a liaison between Home Base clinicians and individual veterans and their families to guide them to seek the appropriate care at Home Base, which include the outpatient clinic and the Intensive Clinical Program.
Will be required to work a rotating schedule to include evenings, weekends and possible on-call status.
When not assigned to a specific rotating schedule; will conduct regular Outreach duties as assigned.
Create and sustain meaningful, trusted relationships with New England Veterans and local organizations serving all veterans and provide community education and outreach regarding the Home Base Program resources available.
Advise and provide regular and detailed feedback to senior leaders in the Home Base program, clinicians, and administrators on the successes and challenges related to connecting all veterans with potential PTSD/TBI issues to seek diagnosis and treatment at Home Base, and on ways to more effectively reach this population.
As part of the Outreach Team, serve as the “Veteran Face” of Home Base and work with Communications and Development team to gather support and raise awareness for the mission of the program.
Work closely with the Clinical Social Workers to manage patients and their families and to ensure patient participation in the program and to assist with treatment planning in a case management capacity.
Assist with the maintenance of current resource database and identify resources outside of MGH to address the referral needs for patients and families including legal services, housing resources, etc.
Collaborate with other programs in the organization such as the Resilient Warrior Course and the Health and Fitness Challenge as assigned.
Plan, Coordinate, and Execute Adventure Series activities for New England Veterans and Family members as assigned.
Ability to listen and manage stressful situations and respond calmly and professionally in a safe, secure and reassuring manner.
Familiarity with PTSD and TBI, and the accompanying challenges Veterans and their families with these conditions face.
Experience working with people and/or advocacy work.
Collaborative, team player, with a patient service orientation.
Knowledge of the Veterans Administration (VA) system and other community-based Veteran resources.
Must have an honorable discharge (proof of DD 214 required).
Reliable transportation required as travel throughout New England including some weekend and evening appointments.
Excellent communication skills including effective public speaking skills.
Proficient in Microsoft Office suite applications.
Must possess an ability to work in a complex, fast-paced, changing environment.
Relentless dedication, high energy and total flexibility in scheduling and workload.
Effective public speaking ability – must be comfortable speaking to large audiences as well.
Ability to advocate and negotiate systems within MGH and outside of MGH on behalf of veterans in the program
Minimum of 3 years military experience
At least one deployment to either Iraq or Afghanistan preferred but not required
2-3 years civilian work experience preferred but not required
The Home Base clinic is in the Charlestown Navy Yard. The clinic has a variety of workspace to meet the various job functions of all team members. All work space is unassigned, some spaces are reservable.
Primary Location MA-Charlestown-MGH OCC
MGH OCC (MGHCharlestownOCC)
One Constitution Center