Essential Job Duties:
This position provides support to the Terry Center (TC) specialty services by ensuring the highest level of customer service and client satisfaction. The position is responsible for ensuring that services at the TC, meet or exceed the expectations of clients, staff, faculty and students. Position works directly with clients and hospital personnel to facilitate communication and anticipate, integrate and coordinate services that optimize both internal and external satisfaction and overall patient care. Position reports directly to the Director of Clinical Services (DCS) to continuously improve the patient experience, client satisfaction and streamline internal processes for patient care, teaching, and overall efficiency. Manages all internal billing for individual patients along with internal processes for requesting radiographic procedures, surgical procedures, anesthetic procedures, and diagnostic sample requests. Provides excellent patient care by applying full knowledge of anatomy, physiology, disease processes, pharmacology, specialized equipment usage, and specialized drug administration. Responsible for supervising, coaching, teaching, orienting and evaluating in the principles of Oncology for all senior veterinary students as well as post-doctoral interns and residents. Records a variety of data relating to patient care, diagnostic testing and treatments, and client communications. Provides quick and accurate information regarding each patient, acting as the liaison between client and veterinarian. Is proficient in entering data into electronic medical record. Maintains a clean working environment to ensure Infectious Disease standards are followed and infection is not spread. Handles all medical/biological and infectious waste appropriately. Follows all radiation safety, OSHA, and Environmental Health and Safety standards. Keeps all necessary equipment in clean and working order and has all necessary and appropriate stocked supplies available for procedures and daily patient husbandry.
Completion of an accredited training program in the area of assignment; or equivalent combination of training and experience. Some positions may require additional Training, Certifications, or Licensure.
Departmental Required Skills:
Ability to work with or around sick animals, potentially hazardous materials, cleaning chemicals, gas anesthetics, zoonotic diseases, and unpleasant odors Ability to communicate professionally and effectively at all times and maintain professionalism in emotionally charged / challenging situations. Ability to provide high quality customer service Ability to lift up to 50 pounds. Ability to work beyond scheduled work hours when needed Ability to work effectively as a member of a team and be an active participant in problem solving and team advancement. Ability to work effectively with computers and electronics. Ability to work independently and practice good judgment to ensure high quality care for all patients and request assistance when needed. Desire to teach 4th year veterinary students Excellent communication and customer service skills Excellent computer skills Ability to make timely decisions Ability to work with a variety of personnel in a dynamic setting
Preferred Experience, Skills, Training/Education:
Registered in NC as required by law to administer anesthesia. Must be able to lift up to 50 pounds Licensed/Registered/Certified by any state Graduation from an AVMA fully accredited two- or four-year Veterinary Technician program. Social Work and/or communications training.
Necessary Licenses or Certifications:
About the Department/Unit:
The NC State Veterinary Hospital (VH), established in 1983, is one of the highest rated veterinary academic medical centers in the country, serving communities throughout North Carolina as well as many other states. The hospital staffs over twenty clinical services with board certified specialists that are nationally and even internationally renowned, ensuring the VH is on the cutting edge of veterinary medicine. Patients benefit from the combined expertise of multiple specialists utilizing a team approach to patient health care. Each year, nearly 25,000 patients are treated in the VH. The VH provides compassionate care, state of the art specialty healthcare, expert clinical instruction for 4th year veterinary students from College of Veterinary Medicine, and ongoing investigation of innovative techniques and procedures to further advance the field of veterinary medicine.
NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.
Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. If highest degree is from an institution outside of the U.S., final candidates are required to have their degree verified at "www.wes.org":http//wes.org. Degree must be obtained prior to start date.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. To apply, please go to https://jobs.ncsu.edu/postings/107565