Vice President, Intelligence/Chubb Overseas Group (COG)
SVP, Global Safety, Security, and Business Continuity Management
Whitehouse Station, New Jersey, USA
Chubb’s Global Security Operations Center (GSOC) plays a central role in the company’s incident management process. As part of the Global Safety, Security and Business Continuity Management (GSSBCM) department, the GSOC is the international communication hub among our many internal partners and external stakeholders, at all levels, around the globe.
The GSOC is physically located within the Chubb office at 202-A Hall’s Mill Road, Whitehouse Station, New Jersey. The GSOC is continually staffed in order to monitor the company’s global conditions and to report any situation that may affect employee safety, impact business operations, and/or require response actions. GSOC staff members follow protocols that are designed to both support local managers in the field and to provide timely information to executive leaders.
The Vice President of Intelligence/Chubb Overseas Group (VP Intel/COG) has overall responsibility for all aspects of the GSOC, Chubb’s incident management process, and GSOC support of executive decision making. This position is responsible for the strategic planning and implementation of GSOC standards, methodologies, and logistics.
The VP Intel/COG supervises and develops all assigned personnel and manages the contracts that support the GSOC. This position is responsible for ensuring the operations center is properly resourced with trained personnel using the appropriate equipment, technologies, and facilities for maximum effectiveness.
The VP Intel/COG is the primary coordinator of the Corporate Incident Management Team (CIMT). In this role, the incumbent develops and maintains a CIMT Operations Manual. This manual is used to conduct regular CIMT training sessions and as an evaluation guide for CIMT exercises.
The VP Intel/COG ensures all GSOC protocols and activities are properly documented in strategic plans, the GSOC Operations Manual, the GSOC Operators’ Guide, and the CIMT Operations Manal.
The VP Intel/COG represents the GSOC and CIMT at GSSBCM Steering Committee meetings, Regional Steering Committee meetings, and other appropriate venues. The incumbent is prepared to make presentations regarding GSOC operations and lessons-learned.
The VP Intel/COG must be a highly effectively communicator capable of delivering effective presentation to employees, managers, and stakeholders at all levels.
The VP Intel/COG is a member of the GSSBCM leadership team. This position typically works a standard Monday – Friday schedule, however, they are expected to occasionally spend time evaluating GSOC operations at irregular hours. This includes evenings, nights, and weekends.
This position reports directly to the Senior Vice President of Global Safety, Security, and Business Continuity Management (GSSBCM). The VP Intel/GSOC regularly interacts with his peers in this organization and other Chubb departments to ensure programmatic coordination.
- Take all steps to maximize the effectiveness and value provided by the GSOC to Chubb.
- Ensure the GSOC governance documents are regularly updated to accurately reflect the most current methodologies and systems.
- Through a collaborative process, regularly coordinate GSOC activities with internal Chubb partners and external stakeholders to ensure seamless operations. Groups include:
- Business Continuity
- Global Security
- Corporate Incident Management Team (CIMT) members
- Regional GSSBCM Partners
- Information Technology monitoring facilities
- Physical Security monitoring facilities
- GSOC vendors and suppliers
- Develop and deliver an annual training and exercise program for all CIMT members.
- Develop and maintain an information sharing network among all GSSBCM Regional partners. Provide guidance and direction, as appropriate, for the GSOC’s support of Regional leaders and operations.
- Provide input and recommendations for all GSSBCM policies and protocols.
- Collect information regarding the industry’s ‘best practices’ and evaluate them for inclusion.
- Continually seek areas for improving GSOC effectiveness and functioning.
- In partnership with the GSOC Manager and the GSOC Coordinator, track all metrics and success indicators. Approve and submit weekly, monthly, quarterly, and annual GSOC reports.
- Other duties as assigned.
- Bachelor’s Degree from an accredited college or university
- Over 10 years’ experience with information/intelligence analysis; incident management; and/or emergency management operations.
- Over 5 years’ experience leading and developing direct-report staff.
- Over 5 years’ experience successfully designing and documenting organizational policies and procedures.
- Over 5 years’ experience developing strategic plans for organizational design and improvement.
- Deep familiarity with available GSOC-related tools, technologies, and equipment. Ability to assess and recommend future needs.
- Exceptional verbal and written communication skills; capable of consistently editing incident communications that are factual, succinct, and free of grammatical errors.
- Capable of tactfully working with representatives from all levels of a global, multi-disciplinary organization.
- Strong proficiency with the Microsoft Office suite (Excel, Word, PowerPoint); SharePoint; Microsoft Outlook; Web-based communications tools; and internet-based research.
- Demonstrated ability to take directions and work independently or as part of a team while performing work in a sometimes fast-paced, demanding environment.
- Ability to handle multiple simultaneous projects with competing priorities and still deliver high-quality products, on-time.
- Bachelor’s degree in Emergency Management, Homeland Security, International Studies or other related field; Graduate degree strongly preferred.
- Experience working in a military or first-response operations center utilizing the National Incident Management System (NIMS), Incident Command System (ICS), or other incident management methodology.
- Completion of ICS courses thru the 400-level.
- Experience working outside the United States with multiple nationalities and cultures is a plus; Language proficiency beyond English is strongly preferred.
- Experience using geospatial mapping programs a plus.