Posted Date: Oct 18, 2019
At Chartwells Higher Education, people are at the core of our business. Together we build innovative food service concepts and serve fresh, local and nutritious meals at over 270 college campuses across the country. Twice named the Fastest Growing Brand by Nations Restaurant News, at Chartwells we take pride in creating opportunities for associates to grow their careers and achieve their development goals within the company.
Working as the *VP of Operations *you will be responsible for ensuring that assigned business operations are efficient and effective. You will ensure that the proper management of resources, distribution of services to customers, and analyses of systems are conducted.
Meets commitment to results for all areas of responsibilities. Including but not limited to: Client Retention and Satisfaction, Financial Performance and Requirements, Regulatory Compliance, Purchasing Requirements, Culinary Programs and Standards, Human Resources Management, Retail and Marketing Programs
Directs business to achieve high performance as measured by the company and client scorecard
Successfully builds relationships at all levels of the client organization
Identifies client's needs and makes recommendations accordingly
Communicates account progress and new Company programs to client
Conducts and/or monitors customer, client and associate satisfaction surveys
Delivers the corporate communications and priorities to both the account team members and clients
Builds an effective and results achieving team within the assigned account
Communicates effectively with all team members
Ensures that all direct reports take specific action to correct issues at client units that do not attain corporate levels of satisfaction
Develops and monitors realistic and accurate budget and forecasts.
Ensures that the account is meeting financial performance and client forecasts
Participates in the sales process by working with pre-proposal site survey team, aiding in presentations, aiding in negotiation and approving of final contact
Ensures that Operations Team members are performing their responsibilities effectively
Ensures that audits are conducted at all facilities including but not limited to: Financial and Contractual, Culinary, Residential Standards, Sanitation and Food Safety, and Human Resources Yearly audits
Bachelors degree is preferred, or equivalent professional experience
10-15 years upscale food service experience, including 10 years at the management level and five to seven years experience of multi-unit management
Experience in managing a total managed volume of $25M or higher
Experience in personnel management including hiring, supervision, evaluation and succession planning
Ability to multi-task as well as stay on task and concentrate with constant interruptions
Must be able to make business decisions based on financial reports and similar facts
Must be knowledgeable on HACCP controls along with proper storage and use of food
Excellent knowledge of Microsoft Office: Word, Excel and PowerPoint
ServSafe or Department of Health certification a plus
Must be able to read and interpret business records and statistical reports
Must be able to analyze and interpret policies established by administrators
Apply to Chartwells Higher Education today!
/Chartwells Higher Education is a member of Compass Group USA/
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Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
*Req ID: *334056