The Paragon Group is a Columbus, Ohio based Information Technology firm delivering high quality, cost effective resources to a progressive clientele. Founded in 1998, The Paragon Group has a full-time staff of highly skilled, motivated professionals. The Paragon Group provides staff augmentation, temp-to-perm placements, permanent placements, and consulting services both locally and nationally. We are a full-time employer and offer a full benefits package. We are currently looking for a Voice Engineer for a long-term employment opportunity. Job Description: • Provide operational support for an Enterprise Voice Network organization. • Assists with the planning, design, research and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology and recommends modifications as required. • Maintains documents and updates the network and security infrastructure, tests and implements vendor security patches, implement workarounds for unpatched security vulnerabilities. • Operationally supports the enterprise wide platforms related to Cisco IP telephony (CUCM v12), Cisco Contact Center (UCCE v12) and Call Recording. • Makes corrective actions when necessary following change control guidelines and polices. • Create all required technical documentation in accordance with Huntington's Change Control and project management processes and procedures. • Provide after hours on-call support on a recurring basis.