Control Lead Position Summary:
The In-Business Control team provides a central hub for key business analysis, with the goal of demonstrating governance and oversight within Branded Cards. There are several roles we are seeking to fill which support either Product Management, Marketing or Universal Controls. The goal of the In-Business Control Team is to reinforce the control environment across the Branded Cards teams by driving effective control monitoring and reporting processes. More specifically, to:
Cultivate and support a sustainable and repeatable control environment by continuing to improve identified opportunities;
Identify and immediately escalate control gaps; ensure findings are applied consistently across all Branded Cards functions;
Drive issues management to ensure consistency across preventative controls and sharing of information across Business Partners; and
Manage the control model, ensuring review of all new initiatives in the appropriate governance forums.
There are several roles we are seeking to fill which support either Product Management, Marketing or Universal Controls within Branded Cards.
The role of the In-Business Control Lead (CL) is to review and document all internal processes and controls to ensure adequate oversight and compliance within the 1st line of defense. The CL will need to adopt a structured and investigative approach to their workload and be able to present all information in a clear and comprehensive manner, both verbally and in writing. The CL will work alongside the Business and Infrastructure teams to identify and document any gaps/enhancements in the current control environment. The CL will ensure that applicable controls and metrics within each business/function remain adequate as policies and regulations change. The CL will assume primary responsibility for written communications, program management, and reporting of the Control agenda across the businesses/functions for which the CL is responsible.
Manage existing control and monitoring program (via Managers Control Assessment (MCA) Testing) to demonstrate oversight and management of key controls. The CL will take part in MCA Testing, by both executing tests as well as supervising/reviewing all tests pertinent to the applicable businesses that the CL supports. The CL will share results and execute remediation plans with the business.
Develop new and enhance existing controls and monitoring to demonstrate oversight within the 1st line of defense.
Leverage existing control system, such as Quarterly Procedure Manual Management, to inform Business of all Control requirements and ensure accurate documentation of all controls and required process steps.
Support Issues Management process, work with business teams to create a sustainability plan, and ensure business is on track to provide evidence of sustainability to align with milestone due dates.
Support all governance routines, including planning and preparation sessions with business, consulting on Control guidelines and presentation documentation, and remediation on plan design. Support communications with Legal and Compliance, including regulatory and policy updates that may affect businesses.
Support 2nd and 3rd lines of defense planning/prep sessions, remediation plans, and formal responses.
Demonstrated ability to synthesize, prioritize and drive results with a high sense of urgency.
Critical, quick, detail-oriented thinker with strong analytic acumen.
Strong sense of accountability and ownership, with strong results orientation.
Strong communication/listening, presentation, and influencing/negotiation skills.
Ability to create support and buy-in across stakeholders.
Cooperation and focus in achieving group and business objectives.
Ability to work autonomously, take initiative, and prioritize effectively.
Strong proficiency in MS Office including Excel, Power Point, and Word.
Experience in the financial services industry preferred, specifically in Control/Compliance/Regulatory environment.
Job Grade: C13
Location: Jacksonville, FL
Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - US
Time Type :
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Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.