Direct Care Worker Supervisor shall be responsible for carrying out the administrative and programmatic duties for the areas to which they are assigned. This includes ensuring that the child/youth(s) needs are met; the staffing ratio is correct; staff are properly trained; documentation is complete and accurate and all areas under their responsibility meet state & licensure requirements. The Direct Care Worker Supervisor supervises the Direct Care Worker and is responsible for implementing the staffing patterns and schedules.
In order to perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities assistance with performing the essential functions of this position.
- Assist with supervision, evaluations, completion of disciplinary actions, hiring of Direct Care Workers in the locations assigned, with input and approval of the Case Manager, and/or Case Manager Supervisor.
- Attend planning meetings as required. Also participate in the development of child/youths served plans of care, menus, and activity calendars. Document progress in monthly summaries. Assure community supports and educational standards are in accordance with the plan(s) of care.
- Schedule and hold regular staff meetings and staff training (agenda items to include proper implementation of child/youths served programs, company policies and procedures, orientation of new staff, to include job shadowing). Assure that communication is maintained with all staff. Assure appropriate coverage of all shifts and the completion of all duties.
- Assure safe transport of and accompany child/youths served as needed to events, school/school activities, religious activities, and medical appointments utilizing company vehicle, personal vehicle or public transportation. Assure programmatic and administrative supervision of staff on all shifts.
- Assure that all aspects of the child/youths served records (hard copy and electronic) are current and conform to all regulations and standards. Including review of Electronic Records daily to assure that daily notes are entered by all staff in the home and meet expectations of funding sources.
- Assure that all required/recommended medical appointments are completed and proper DCS documentation maintained, to include discussing with DCS FSW when needed. Assure that staff coverage is arranged to accompany child/youths served to appointments, and assure communication to all staff regarding that appointment. Any follow up appointments should be documented in the electronic record.
- Assure that all incidents are reported according to policies and procedures in a prompt and timely manner.
- Maintain records and security for personal and company funds (ex. food stamps, personal spending, and business checks). Maintain an inventory of child/youths served possessions. Procure additional items as needed and approved.
- Maintain expenditures within the approved budget for assigned homes.
- Maintain and monitor the use, condition, availability, and storage of all furniture, appliances, and other household resources.
- Maintain a safe and clean home in accordance with all standards; this includes the vehicle as well.
- Monitor the acquisition, use, availability, preparation and storage of all food and household supplies, to include labeling food.
- Approve and post weekly/monthly menus; assure substitutions are recorded and that the menus meet the standards of DCS.
- Assure that monthly fire and emergency drills are conducted and properly documented according to policy and procedures.
- Complete and disseminate weekly/monthly activity calendars which include all appointments, outings, events, in-services, meetings, etc. that are scheduled for the time period, to include physical activity, as required. Note revisions as necessary.
- Perform other duties as assigned by supervisors.
- Be available and on-call for any crisis events requiring assistance.
- This position is expected to have open, honest and timely communication with child/youths served, families, DCS, external stakeholders and supervisors.
- Exhibit behaviors and best practices that are consistent with the vision and values of Support Solutions.
- Practice safe work habits to minimize potential safety and health hazards and to maintain a safe work environment. Attend all training as scheduled.
- Work as part of the team to ensure that Support Solutions Quality Management principles (Plan, Measure, Assess, and Improve) are practiced and achieved.
- Operate agency vehicles and personal transportation in a safe manner.
- Perform other job related duties as may be assigned by designated and/or authorized staff.
This job description does not list all the duties of this position. You may be asked by supervisors, managers or authorized staff to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in the job description. Support Solutions reserves the right to revise this job description at any time. The job description is not a contract for employment and employee or employer may terminate employment at any time, for any reason.
Must be 21 years or older and have a high school diploma or equivalent. Must have two years� experience in direct service delivery with adults with intellectual disabilities. Must be able to do heavy lifting in assisting with personal care, if applicable. Must have proficient computer knowledge. Must have a valid driver�s license and maintain a valid driver�s license and acceptable driving record throughout employment with Support Solutions. Must meet state and local requirements regarding criminal background check, sexual offender check, abuse registry, drug screening and felony offender listing. Must meet all training requirements and keep training current. Must complete medical screenings, as required by DCS.
KNOWLEDGE, SKILLS & ABILITIES:
- Effective verbal and written communication skills
- Effective organizational skills, able to complete heavy workloads within established time frames, and perform with frequent interruptions and/or distractions
- Effective interpersonal skills, able to establish and maintain cooperative working relationships with others, ability to interact appropriately with others in various contexts and purposes
- Must be able to practice confidentiality in all matters pertaining to children/youth and employees
- Has effective time management in the office and in the field and adjust priorities quickly as circumstances dictate
- Can perform a variety of duties, often changing from one task to another, in a job that may require significant differences in technology, techniques, environmental factors, physical demands, or work situations.
- A working knowledge of community resources
- Keeps a professional appearance
- Able to follow instructions and work independently
- Have a proficient knowledge of computer software programs needed to complete job tasks
- Understands protocol when working with children/youth
- Proficient knowledge of rules, regulations, policies, and procedures.
- Possess a high degree of leadership and a lead by example mindset, make appropriate job decisions following standard office policies and procedures, recognize an emergency situation and take appropriate action, think through the consequences of a decision prior to making it.
Employee must also provide any medical records required to comply with regulations in force through any governing entity related to business operations and to meet policy and procedure requirements of Support Solutions and DCS.
The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. This position is either part time or full time and may require additional hours over 40 per week. This position is required to be on call and respond to emergencies after hours. This position works primarily in a home environment, but is also required to work with supported individuals in community settings, work settings, outdoor activities, etc.
Body Positioning:The employee is regularly required to stand and/or walk for prolonged periods of time. She/he may also be required to sit for short or long periods of time while completing other duties and responsibilities. There is also a requirement to be able to occasionally stoop, kneel, or crouch and to reach with the hands and arms. She/he must be able to drive/travel for short periods of time to transport child/youth to appointments and community outings and to attend meetings, and trainings.
Body Movements:The employee must have a full range of body movements including the use of his/her hands, feet, and limbs to perform CPR compressions, abdominal thrusts, CPI techniques, or to pursue on foot a person to prevent them from injury, etc. The ability to bend the body, to reach for objects, and to crouch/stoop, and climb when needed are also required.
Body Senses:The employee must have command of all five senses: sight, hearing, touch, smell, and taste. Specific vision abilities required include close vision, distant vision, and depth perception. These vision requirements in each area must be sufficient to shift in focus from reading documents to using a computer or tablet for data entry and operating a vehicle. There is also a requirement to talk and listen for prolonged periods both on the telephone and face to face.
Strength:The employee must have the ability to perform heavy lifting over 50 lbs. to assist total care supported individuals with transferring from or to wheelchair, turning/repositioning a total care person in bed, etc.
- Valid state issued Driver License (CDL- if required for the position.)
- Must maintain valid Medication Certification throughouttenure.
- Must maintain valid CPR/First Aid Certification throughout tenure.
- Must maintain valid CPI or PCM training throughouttenure.
- Agency insurance coverage for vehicles operated in thecourse of work at specific locations shall stand as the primary insurancecoverage for employees working in that particular home setting. Validautomobile insurance is required for all employees working at homes wherethe agency does not provide a vehicle and this coverage must presented prior to transfer to any home where an agency vehicle is not provided.The agency reserves the right torequest proof of insurance regardless of the site location or availabilityof an agency vehicle.