Reports to: Wellness Manager
Division/Status: Bargaining Unit, Non-Exempt, Grade 3
Prepared Date: April 2019
Location: South End
This position keeps displays and shelves fully stocked in the Wellness areas; provides prompt, friendly, courteous customer service; and receives incoming goods as instructed.
Non-exempt, work directed by others. Decisions focus on individual responsibilities within relatively narrow guidelines, yet can affect customer satisfaction.
This position has access to information necessary to perform job tasks and is expected to treat City Market employee and customer service interactions with appropriate discretion.
Reporting to the Wellness Manager, the Wellness Stocker is responsible for providing the highest level of service possible to our customers, vendors, co-workers and community. This position is also required to maintain the highest standards of professionalism and contribute towards a positive work environment that requires the highest standard of personal conduct.
Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, ability and/or attributes required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Adhere to policies as outlined in the City Market’s Employee Guide.
- Familiarize yourself with and adhere to the Collective Bargaining Agreement.
- Be proactive with regard to creative self-learning and professional development while having a curiosity and desire to learn. Attend all required meetings, trainings, seminars and workshops.
- Follow all department policies and procedures in order for City Market to adhere to all State, Federal and OSHA regulations.
- Support City Market’s Global Ends, Values, Co-op Principles and Diversity Statement.
- Help train other stockers as directed by the Wellness Manager.
- Stock displays fully without overcrowding; face items on shelves.
- Rotate older stock to front, stocking new product behind, attention to not overstocking.
- Pull short-date or low quality items and follow established procedures to record and dispose of them.
- Label items accurately with price tags or signs. Report price discrepancies to the Wellness Manager and Wellness Buyer.
- Help customers place special orders.
- Check for unslotted or mispicked items as they arrive with orders, with an awareness for accuracy of cost and count.
- Follow and maintain stocking lists, filling in the shift to shift log daily.
- Maintain all areas of backstock or upstock for the department.
- Keep shelves in a clean, orderly condition.
- Remove trash promptly; sweep and mop floor as needed.
- Use equipment safely. Advise a manager of equipment problems.
- Participate in periodic inventory as assigned.
- Perform other duties as assigned.
Core Co-op Competencies
- Sense of humor!
- Be a team player. A team player is one who has the “willingness to consider the effects of one’s own decisions on others and has the ability to focus on the larger Co-op goals rather than individual concerns.”
- Ability to work well with others in a cooperative environment where teamwork, compassion and constant communication are essential.
- Ability to demonstrate clear and expressive verbal and written communication skills, following the proper channels as outlined by supervisor(s) as well as genuine active listening skills.
- Ability to follow through on commitments and having a high sense of personal and professional accountability.
- A consistent and genuine ability to project a friendly and outgoing personality.
- Ability to handle multiple demands, remain calm, think quickly, prioritize effectively and problem solve within established guidelines.
- Ability to speak, read and understand the English language and carry out complex instructions.
- Ability to add, subtract, multiply and divide in all units of measure.
- Ability to meet expectations of regular, predictable attendance.
- Ability to work a flexible schedule including mornings, evenings, weekends and occasional late nights.
- Six months of wellness-specific experience OR one year of customer service or retail experience required.
- High School diploma or GED required.
- Knowledge of natural and conventional foods and the food industry preferred.
Noise level is moderate to loud as can be expected in a busy retail environment. May be exposed to various temperature changes and work environments, including frequently working with and in freezers and coolers. This position requires the performance of repetitive tasks as well as significant lifting, walking, standing, moving, carrying and stocking product. May be required to work in high, precarious places. Expected to lift up to 50lbs regularly.