Career Track: Client Delivery & Operations
Role: IT Security Specialist
Location: Chicago, IL
Accenture’s Services workforce is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, help desk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients’ move ahead of the competition.
The Services workforce is made up of four groups: Client Operations, Project Based, Delivery Centers and BPO Businesses. Most of our people in Services are based long-term at a client location, an Accenture Delivery Center or, in some cases, an Accenture office.
An Identity and Access Management Engineer manages, monitors, and supports infrastructure and applications associated to the authentication and authorization technologies used by Accenture. IAM Engineers will have an opportunity to participate in projects when introducing new IAM technologies. They also must provide support for all existing IAM solutions which includes troubleshooting issues, creating and updating documentation and working with customers or other internal Accenture IT Teams on incidents. An IAM Engineer directly provides support to the IAM Operations Team to ensure IAM systems are highly available and performing at top conditions. IAM Level 11 Engineer is responsible for Administration, maintenance and support for existing IAM infrastructure and systems Providing 3rd level support via standard incident response systems to ensure existing IAM related services are delivered to meet customer business needs and expectations Monitoring and investigating IAM infrastructure and system alerts Creating and maintaining support documentation