What You'll Do
Do you thrive in an environment that fosters teamwork and collaboration skills? We are seeking a Customer Support Engineer in Wireless LAN technology to join some of the industry's brightest minds in developing and deploying today's most advanced Internet technologies.
In this role, you'll gain insight on the detailed functionality of Cisco products and partner with all distributed elements of the service chain. Are you someone who demonstrates an aptitude and appetite for learning new technologies, as evidenced by your ability to expand upon core knowledge. This is a great opportunity for someone with an empathetic view towards customers issues to hone their skills and advance their career by working with an industry leader in networking technology.
Who You'll Work With
Technical Services is a team of world-class technical specialists whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer service experience. Our success is validated through excellent financial results, growing customer satisfaction metrics, industry recognition, and employee satisfaction scores.
Who You Are
You have working knowledge of the Networking industry, products and protocols. Your strong analytical and solving problems skills are second to none. You have an ability to handle critical customer issues and are able to deliver known solutions with a high level of customer satisfaction. You can identify root cause and resolution for previously unknown problems which makes you a trusted resource.
Required Product Knowledge and Technical Skills:
You've achieved a Bachelors in a technical field (CS/EE preferred) and 2-5 experience or 4-7 years related experience.
Your experience includes at least 2-3 years designing, deploying, configuring, supporting, trouble shooting, debugging and administering some of the following Wireless LAN products, devices, and technologies for small, medium, large and/or enterprise businesses: Wireless Access Points, Wireless Client Association, Wireless Controllers, CSMA/CA, RTS, CTS protocols, RF transmission, Antennas, IEEE 802.11 standards (a,b,g), 802.1x Wi-Fi, 802.1Q Trunking, and Ether channel
You can demonstrate a deep understanding of LAN Switching technologies (VLAN’s)
You have hands on experience with WLAN Security in the areas of authentication, encryption, IDS/IPS using Radius, AAA authentication, EAP, LEAP, PEAP, PSK
AES-CCMP encryption (AES- Counter w. CBC MAC Protocol)
WEP encryption (Wired Equivalent Privacy)
WPA (Wi-Fi Protocol Access), WPA2
Cisco LWAPP and IOS based solutions
WLSM, WiSM, WCS
Excellent communications skills, both verbal and written, give you the ability to build trust and develop positive relationships
You love promoting and soliciting ideas within your project team(s) and can provide guidance to teammates effectively.
You're passionate about training other specialists to gain intermediate to advanced proficiency
You've acted as a focal point for a large account network problem resolution.
You provided support on a worldwide basis.
Achieved your CCIE
Can work independently with little supervision
Can be an innovator, have impact, and motivate change
At Cisco, each person brings their unique talents to work as a team and make a difference.
Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.
We connect everything – people, process, data and things – and we use those connections to change our world for the better.
We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.
We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.
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Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178