Support a robust Microsoft based network running Windows 7/10 and Microsoft Office 365, Skype, etc.
Basic Desktop and Networking support knowledge on BSOD, IPConfig Command, Active Directory, DHCP, DNS and Group policy. Server, PC, MAC and Laptop expertise needed to perform the duties of this position.
Under the guidance of IT representatives, duties may include some or all of the following: receiving assets, moving equipment within and/or between facilities, staging equipment for build/image activity, interviewing clients as part of pre-deployment asset discovery, executing equipment replacement activity, updating asset management system to reflect work performed, monitoring daily activity, installing and maintaining PC hardware and software, troubleshooting network usage and computer peripherals, perform system backups and data recovery, resolve network communication problems independently,
Minimum 2 years' experience with PC support, including deployment.
Minimum 2 years' experience with PC hardware troubleshooting and repair. Well-versed in installing windows, software, applications, antivirus, and patches.
Minimum 1-year experience with direct client interaction.